Europ Assistance, you live, we care

 

An international network of employees and partners to offer you the best possible services worldwide 24/7.

 

An  international on-the-spot network

To provide top quality personalized assistance services, Europ Assistance endeavours to stay close to its customers in both geographical and human terms. With its international network, Europ Assistance combines global efficiency with local solutions.

The Group delivers responsive services 24/7 throughout the world.

44 companies and branches in 34 countries on five continents

Shored up by 44 companies and branches in 34 countries, Europ Assistance has deployed a network of local experts covering the five continents. This firm footing in national markets guarantees in-depth knowledge of the field, a fine-tuned understanding of local specificities, and familiarity with market mechanisms and regulations. A presence that enables us to always be close at hand for our customers.

8,200 staff

To provide its customers with solutions 24/7, Europ Assistance has a staff of 4,700 assistance agents in 35 call centres around the world.

Every day, the Care teams perform numerous tasks: analysing situation and risk management, instantly mobilizing technical and human assistance, and finding solutions to complex situations in real time.

425,000 services providers on call 24/7.

To respond immediately to our customers' needs and solve complex problems in real time, Europ Assistance has built a network of service providers supervised and controlled by its four business lines.

Approved and referenced for their reactivity and the excellence of their services, the group's 425,000 service providers are subjected to regular quality controls.

208 countries are covered by Group correspondents all over the world

To provide a presence everywhere in the world, Europ Assistance relies on an international network of Correspondents. Acting as an on-the-spot interface, Europ Assistance Correspondents help subsidiaries find local solutions for each customer request.