Bien-être à la carte, a benchmark name in corporate concierge services within France and a subsidiary of Europ Assistance and Malakoff Mederick, is celebrating its 10th anniversary. With a new logo, a new website and new offers, Bien-être à la carte is moving forward armed with new ambitions for the service it provide to clients.

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CSA Travel Protection, Europ Assistance’s American subsidiary, is opening up new and ambitious prospects for its products and services by partnering with Marriott through its loyalty programme. Marriott is the leading international hospitality management company with over 800 hotels in 70 countries.

Who would have thought it possible to gift-wrap the services of a physiotherapist, a paediatrician, a locksmith or an appliance repairman? Europ Assistance Italy! They have just come to the rescue of those looking for original and useful gift ideas for the holidays by offering pre-paid assistance service gift cards focused on health and the home. Recipients of these cards can enjoy the benefits of a range of assistance services in the comfort of their own homes, by just calling the freephone number set up by Europ Assistance Italy.

For us, being assistance professionals means being available whenever our customers need us, whether on a daily basis or in emergency situations, and helping them in the most efficient way possible. We strive to provide security and simplify their lives. We recreate the meaning of assistance on a daily basis, to anticipate and adapt to changes in our society, and our Care Services - a new generation of personalised assistance services – are infused with this same spirit of inventiveness. They fully illustrate our desire to be ever closer to our customers, ever more attentive to their numerous needs and ever more in tune with the latest trends in society to offer innovative and high-performance service ranges.

Diabetes, heart, cardiac or skeletal problems… chronic diseases have strong repercussions on a patient’s daily life, demanding a strong and long-term support. Beyond medical care, access to information, social and occupational support can help significantly improve the patient’s quality of life.

Europ Assistance Hungary has just been elected Best Brand of the year 2011, by the Business Superbrand, a renowned distinction in Hungary. This prize rewards Europ Assistance services, always more innovative and close to the clients’ concerns.

To grant this honour, the Business Superbrand committee focused on the company's development strategy, its reputation, the quality of the services provided, as well as its values (ethics, innovation, services...).

Europ Assistance Czech Republic has just begun to operate on a new market, proposing innovative services to health market and pharmaceuticals studies. This new solution consists in delivering a 24/7 online medical assistance to patients, health professionals and medical experts involved in these trials.

Europ Assistance has recently tested a brand new comprehensive healthcare service. Its aim is to allow and ease people seeking specific healthcare abroad. Indeed, some foreigners are looking for high quality diagnostic and treatment in a foreign country where medical standards are very high. Called "T4T", which stands for "Travel for Treatment", this new offer is currently proposed to citizens from country with close ties to Austria - such as Azerbaijan for instance.